Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website and services:

1.1 Personal Information

This includes information that can be used to identify you personally, such as:

• Full name, postal address, email address, and telephone number
• Date of birth and passport information (when necessary for booking travel)
• Payment information, including credit card details (though we do not store complete card information)
• Travel preferences, dietary requirements, and special assistance needs
• Emergency contact details
• Travel insurance information

1.2 Non-Personal Information

This includes information that does not directly identify you but helps us improve our services:

• Browser type and version
• Operating system
• IP address
• Pages visited on our website and time spent on those pages
• Referring website addresses
• Geographic location (country or city level)

2. How We Collect Information

We collect information through various methods:

• Direct Interactions: Information you provide when filling out forms on our website, corresponding with us by phone, email, or otherwise, and when booking travel services.
• Automated Technologies: Information collected automatically through cookies and similar technologies when you visit our website.
• Third Parties: Information we may receive from business partners, subcontractors, analytics providers, and service providers.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your travel bookings and requests
• Communicating with you about your bookings, including sending confirmations, updates, and alerts
• Providing customer support and responding to your inquiries
• Personalizing your experience and delivering content relevant to your interests
• Improving our website, products, and services
• Sending promotional materials, special offers, and information about new services (if you have opted in to receive such communications)
• Processing payments and preventing fraudulent transactions
• Complying with legal obligations
• Resolving disputes and troubleshooting problems

4. Information Sharing and Disclosure

We may share your personal information with:

• Travel Suppliers: Airlines, hotels, car rental companies, tour operators, and other service providers necessary to complete your travel arrangements.
• Service Providers: Companies that perform services on our behalf, such as payment processing, website hosting, data analysis, and customer service.
• Business Partners: Trusted companies we work with to provide travel-related services.
• Legal Requirements: Government authorities or other third parties when required by law, to protect our rights, or in connection with a sale, merger, or reorganization of our business.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request to access the personal data we hold about you.
• Correction: You can request that we correct inaccurate or incomplete data about you.
• Deletion: You can request that we delete your personal data in certain circumstances.
• Restriction: You can request that we restrict the processing of your data in certain circumstances.
• Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal data in certain circumstances.
• Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your personal data.

To exercise these rights, please contact us using the details provided in the "Contact Information" section below.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive information
• Secure network architecture and firewalls
• Regular security assessments and monitoring
• Access controls and authentication procedures
• Staff training on data protection and security

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations to retain data for certain periods
• Statutes of limitations under applicable law
• Ongoing or potential disputes or legal claims
• Guidelines issued by relevant data protection authorities

8. Cookie Policy

8.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize your device and store certain information about your preferences or past actions.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly and cannot be switched off.
• Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functionality Cookies: Allow the website to provide enhanced functionality and personalization.
• Targeting Cookies: Record your visit to the website, the pages you have visited, and the links you have followed to deliver more relevant ads.

8.3 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. You can typically delete existing cookies manually or set your browser to decline cookies automatically. However, refusing cookies may prevent you from taking full advantage of the website.

9. Children's Privacy

Our services are not intended for individuals under the age of 16 without parental consent. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

10. International Data Transfers

We may transfer your personal information to countries outside your country of residence, including to countries that may not provide the same level of data protection as your home country. When we do so, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy regularly to stay informed of how we are protecting your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to your request within 30 days or as required by applicable law.